Terms & Condition
We aim to process your EPC request in asap and send you your new certificate or its link by email. But allow us 7 working days to compete the request You can apply for a refund if we are not able to process your request in 7 days.
Fill up the form and request a refund. Allow us 3 working days to find your request and process it Customer can cancel the order 24 hours prior to the appointment booked with assessors.
There is no cancellation charges Customer is liable to pay £30 if cancel within 24 hours of appointment booked time. if the appointment is booked on priority basis the there is no charge on cancelation 4 hours prior to the booking time. If cancelled then a £30 charge apply on the cancellation. You can cancel or rebook appointment at any time no later than 24 hours from the appointment. You can let assessor know that you will not be available at scheduled time. If energy assessors cancels any appointment we’ll then assign any other local assessors to your order and complete the order asap.
You’ll get your new epc link or certificate in email. we are not liable for any damage or defect in the epc as all the accessors are qualified by their own means. But you can open a case if you think that epc contains incorrect details and we’ll raise this issue with assessors. customers are required to check their id’s before letting any assessors in the property for their own security.
Customer are responsible to provide access to every part of the house and allow assessors to take any picture required for the epc if you have any issue with the process please contact issue@epcline.co.uk We work as an agent and provide a platform to both assessors and customer and we take responsibility of booking the appointments and protect your money which you paid for epc. We release this money after the certificate has issued and customer get a copy of the certificate or link to the certificate. We keep right to save your name phone number and address and we can share this to domestic energy assessors to call and visit your property.
We can also share your details to mother company if they can offer you make your home more energy efficient without any fee or charge. You agreed to pay the quoted amount to confirm your order.
You will get a receipt via email with your order confirmation.
FREE EPC IN WEST MIDLANDS
- Your EPC must be in E, F or G rating prior to any installation.
- Ecogenius will book you for survey and installation free of cost and provide a code to get your EPC refund.
- Amount will be refunded to paid account only
- EPC Deck will not be responsible for any rejected job from Ecogenius as they work as independent installer.
Who we are
Suggested text: Our website address is: https://epcdeck.co.uk.
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